The Digital Health Platform

Where entrepreneurs, medical professionals, and tech experts join forces.

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An interdisciplinary team.

Whether you have a background in healthcare, technology, or business – we are an interdisciplinary team that works on a joint mission: Improve patient care by digitalizing healthcare and medicine. If you are an expert in your field, have a data-driven mindset and are eager to follow our mission, we are the right place for you.

Grow and learn every day.

Work in a team of determined entrepreneurs with a passion for healthcare and a digital, data-driven mindset. We are result-oriented and offer a trustful environment in which you can constantly grow. For us, the patient is in the center of everything we build. That’s why Heartbeat Labs is the perfect place to shape the healthcare industry and make an impact.

Hire character. Train skills.  

Your skills and qualification are just as important as the personal match between you and us. This is why we’re seeing the interview process as a chance to mutually get to know each other.

Senior Operations Manager (m/f/d) @ FERNARZT

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BerlinHeartbeat Labs - Operations Full-time
Our Vision: We envision a society with best possible care, enabled by human-centric digitalsolutions.

Our Mission: We are building companies to drive digitalization of healthcare & medicine.

Our background: We are part of the IONIQ Group that since 2011 has founded more than 20 Digital companies and created more than 1.200 jobs in highly regulated industries like Financial services.

Fernarzt.com is a telemedicine platform that enables patients to manage their health and toaccess online treatments at any time.

Join our unique team as Senior Operations Manager (m/f/d)  – and digitalize healthcare with us.

YOUR ROLE

  • Create, optimize and track processes to ensure an efficient workflow at Fernarzt
  • Work closely with the Management, Marketing, Product, and Tech team and become the Go-To-Person regarding all process-related topics 
  • Manage - together with our Business Development team - diverse tasks and projects
  • Build and lead our new Customer Services Team 
  • Analyze the market, select new treatments and steer the product implementation process
  • Manage the different parties (doctors, pharmacies, etc.) involved in the treatment to create a unique patient experience

YOUR PROFILE

  • At least 3 years of professional experience in customer care, business development, marketing, operations, finance or a similar field
  • Bachelor’s or Master’s degree, preferably in Economics, Management, International Business, Supply Chain Management or Marketing
  • Thinking in structures and processes is your strength
  • Ready to handle multiple tasks at the same time, prioritize yourself and coordinate others
  • Very strong analytical and solution-oriented mindset in combination with a hands-on mentality
  • Outstanding communication skills (fluent in German and English)

YOUR MINDSET

  • You are highly self-motivated to deliver outstanding performance
  • You take strong and proactive ownership
  • You are solution-oriented with clear focus and prioritization skills
  • You have attention for detail
  • You are willing to go beyond your expertise and learn constantly
  • You are reliable, trustworthy, and act professionally
  • You are a team player and it’s fun working with you

Expect an exciting environment – with real impact, a great team, and strong personal development.  Just submit your CV and all relevant documents. We're looking forward to meeting you! Interested? - Submit your CV along with your relevant working documents online.

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